Team-Based Organization (Chapter 8)

The author speaks on the team approach as encouraging formal communication and view all employees as capable of making decisions. Instead of separating the managers and writing off the workers as non-thinkers. When you empower a worker with the ability of making their own decision, rather than dictating to them, you build up their sense of belonging in the company. Everyone wants to have a sense of belonging and workers get this sense when they are working with teams.